In a historic month for CCIT and the world at large, we highlight two team members who have really pulled out all the stops for our clients
More than 2000 users set up to work from home; over 2500 support requests processed; no client left without a remote working solution. Safe to say, facilitating the transition to remote working for our community has been a mammoth task for us here at Cloud Cover.
It has taken an incredible team effort, but by pulling together with great spirit, dedication and humour, we have ensured business continuity and provided peace-of-mind for our clients despite all the challenges posed by the current crisis.
It would take thousands of words (and many pots of coffee) for me to describe the countless ways in which each member of our team has contributed to our achievements this month. Instead, as we come to the end of our first month in lockdown, I would like to highlight the successes of two team members in particular – both of which I believe have gone above and beyond the call of duty and deserve a special mention.
Jim Murray, Senior IT Engineer
In his role in charge of Infrastructure projects, Jim ensured that no client was left without a remote working solution – a truly impressive feat. Jim and the team worked tirelessly to respond to thousands of support tickets, always with a quick turnaround time and a consistently high level of client satisfaction. Jim’s commitment to the role also extended to supporting team members under pressure, helping them to handle the significant spike in support requests received.
Jamie McBride, 2nd Line Support Engineer
Jamie demonstrated exemplary leadership qualities as head of the Support team this month. His dedication to the role and willingness to help guide our newer members of staff has been invaluable. Moreover, his impressive work ethic and team management skills were instrumental in ensuring that our customer service remained first-class. Maintaining our high standards is tough enough under normal circumstances – but to achieve this during one of the busiest ever periods for the company is worthy of special recognition.
A huge thank you to Jim, Jamie and the entire team for your continued efforts in ensuring our clients can operate business as usual. By offering a sense of normality in their working lives, you are making a real difference for them in these extraordinary times.
Wishing you all health and positivity,
Lance