Our Solutions
A key aim of all Flyte Power Platform developments is to deliver solutions which our customers can rely on and can be adapted to the ever-changing technology landscape over time.
To ensure these goals are met, we offer comprehensive on-going Support and Consultation packages to suit the needs of all customers and solutions.
In addition to offering support on our own developments, Flyte also offer fully bespoke support and consultation services for any
customers who have existing Power Platform solutions.
Perhaps your in-house expert has moved on, or the capacity to manage existing solutions is no longer available? The Flyte Power Platform Support Service can help you bridge these gaps and ensure you can always rely on your technology.
Key Benefits of Support
Dependable SLAs
Our dedicated team of experts are on hand to support you whenever you need it most, ensuring issues are quickly addressed and you are back up and running as soon as possible.
Ongoing Maintenance
To ensure you can always rely on our solutions, we proactively deploy solution updates and patches to stay aligned with Microsoft best practice.
Adapt over time
To help our solutions deliver long term value to your business, our team of in-house developers can design and develop bespoke features to meet you needs prior to deployment, or as your needs change over time.
Support Portal
Access to a dedicated Support Portal to submit and track any tickets.
Future Roadmapping
To help plan for the future, the Flyte team can provide ongoing support to plan and deploy the roadmap for your Business Solutions, ensuring your systems are always up-to-date.
Break Fix Support
Available for all Flyte Developments
- Ongoing maintenance of developed solution(s)
- Proactive monitoring and maintenance for Microsoft upgrades and patching
- Support desk team for bug/ break fix within agreed SLAs
- Available through Flyte Customer Portal or emailing support@
Break Fix Support +
Available for all Flyte Developments
All aspects of Break Fix Support plus-
- Dedicated Support team with enhanced, prioritised SLAs
- 1st line user support, education and update communications
- No. of dedicated development days per annum to deliver solution enhancements and ongoing optimisation
- Dedicated Customer Success Manager and reviews of M365 infrastructure
Power Platform Consultancy & Support
To support 3rd party Power Platform Developments
- Pre-existing Solution evaluation and mapping
- Identification of any vulnerabilities and recommendations
- Developing Solution Roadmap and planning future capability
- Ongoing, tailored Solution Support to suit requirements
Flyte's Customer Portal
The Flyte Customer Portal offers intuitive visibility and management for Flyte’s services, available from a centralised portal that is both functional and easy to use.
With multi-factor authentication providing secure access for you to manage all of your Aspire Services, the Aspire Customer Portal provides a range of functionality to give you a transparent and holistic view over your IT infrastructure and network.
“Our Power Pages knowledge was limited so we really had to lean on Flyte’s knowledge and expertise which proved to be invaluable. The Flyte team delivered exactly what was requested in a timely and professional manner. From the onset Alasdair, Dan and the rest of the project team really took the time to understand our requirements, no challenge was too big.
Throughout the project the Flyte team engaged, asked questions and communicated with us regularly to make sure the solution they developed aligned with our needs and expectations.”
Marta McVicar, Legal Technology Consultant
Support form
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