Microsoft 365 & Power Platform Support
Our team of experts are committed to keeping your solutions running smoothly, detecting and fixing issues before they become problems, and offering expert advice whenever you need it.
Turning Technology Investments Into Lasting Outcomes
Supporting an organisation isn’t just about resolving issues – it’s about creating the conditions for long‑term success. Our support packages give IT leaders and business teams the confidence, structure, and expertise they need to keep solutions running smoothly, adapt to change, and maximise the value of their technology investments. Through an ongoing partnership, we help you maintain momentum, reduce operational friction, and ensure your people have the tools and guidance they need to thrive.
A secure, scalable, and well‑governed Microsoft 365 and Power Platform environment – with an IT team that is empowered, not overwhelmed. Please see a breakdown of our options below.
Break-fix
- Break-fix Solution Support
Dedicated incident response through our service desk. - Escalation Pathways
Your internal IT team can offload complex solution challenges directly to our specialists. - Flyte Customer Portal
Manage incidents, requests and quotes via our online portal.
Plus
All aspects of Break-fix with:
- Stakeholders Check-In
Monthy strategy and governace tech reviews. - Continuous Improvement
Recommendations for optimisation and new opportunities – Scoping included within service. - Add-on Service +
Dedicated development hours at a reduced cost for minor amendments/improvements to existing solutions.
Complete
All aspects of Plus with:
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Strategic Guidance
Alignment with business and IT priorities developing a clearly definded roadmap. -
Adoption, Training and Enablement
We help your organisation unlock innovation – safely and in a controlled manner. -
Governance & Compliance Framework
We establish and operate a robust governance model that ensures secure, consistent, and compliant use of organisational solutions. -
Fully Operational Microsoft CoE
We implement and manage Microsoft’s official Centre of Excellence to provide full visibility and control over your Power Platform ecosystem.
Microsoft 365 / Power Platform Consultancy & Support
To support 3rd party Microsoft 365 / Power Platform Developments
- Pre-existing Solution evaluation and mapping
- Identification of any vulnerabilities and recommendations
- Developing Solution Roadmap and planning future capability
- Ongoing, tailored Solution Support to suit requirements
Flyte's Customer Portal
The Flyte Customer Portal offers intuitive visibility and management for Flyte’s services, available from a centralised portal that is both functional and easy to use.
With multi-factor authentication providing secure access for you to manage all of your Flyte Services, the Flyte Customer Portal provides a range of functionality to give you a transparent and holistic view over your IT infrastructure and network.
Key Benefits of Support
Dependable SLAs
Our dedicated team of experts are on hand to support you whenever you need it most, ensuring issues are quickly addressed and you are back up and running as soon as possible.
Ongoing Maintenance
To ensure you can always rely on our solutions, we proactively deploy solution updates and patches to stay aligned with Microsoft best practice.
Adapt over time
To help our solutions deliver long term value to your business, our team of in-house developers can design and develop bespoke features to meet you needs prior to deployment, or as your needs change over time.
Support Portal
Access to a dedicated Support Portal to submit and track any tickets.
Future Roadmapping
To help plan for the future, the Flyte team can provide ongoing support to plan and deploy the roadmap for your Business Solutions, ensuring your systems are always up-to-date.